Payment Coach
Soyez à l’écoute de votre client quand il rencontre des problèmes. S’il est en retard de paiement, donnez-lui la possibilité d’opter pour une solution compatible avec sa situation financière.
Give your customer the opportunity to choose the most suitable option for a payment arrear.
Resolving a payment arrear in one go can be difficult for your customers. Even if you are willing to think along with your customer, in practice finding a solution presents the necessary challenges. With the Mail to Pay Payment Coach your customer chooses the solution that best fits their financial situation and therefore the probability that the payment arrear will be resolved is much higher.
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Selfservice
Give your customer the opportunity to choose the most suitable option for a payment arrear.
Automation
Automatically and digitally follow-up on the solution chosen by the customer.
Workload
Reduce the number of customer service calls and the workload in the accounts receivable department.
The best solution for every customer
The Payment Coach allows you to offer your customer various solutions to pay their outstanding invoice, ensuring that an appropriate solution is always available. Whether it concerns a one-time postponement of payment, offering a payment arrangement, waiving extra costs, offering a discount or a customised solution. With the Payment Coach the customer always chooses the solution that best suits their financial situation.
Smart technology, low risk
Based on the specified business rules, historical customer data, machine learning and algorithms, the Payment Coach determines to what extent a payment solution should be offered. Think for example of the maximum amount of the discount, the maximum number of days of postponement of payment or the number of installments in a payment plan. This limits the organisation's risk and enables the customer to always choose the most suitable solution.
Fully automated
The Payment Coach operates completely autonomously, eliminating the need for manual actions. The customer can specify directly from the payment reminder that they are unable to pay their arrears. The customer is then automatically redirected to the Payment Coach. This Coach guides the customer through the possible solutions. All offered solutions are fully automated and are directly processed and followed up by the system. Your customer will receive, depending on their choice, a confirmation with possibly a payment button.
Comprehensive reporting
The Payment Coach is equipped with an extensive reporting tool, which you can use to create your own reports. You can see the results for each solution at a glance, the most commonly used device for payment arrears or outstanding payment arrears.
The most progressive organisations use the Mail to Pay Payment Coach.
